ShieldPaw Refund Policy

ShieldPaw Refund Policy

At ShieldPaw, we stand behind the quality of our products and want you to be completely satisfied with your purchase. That's why we offer a 90-Day Money-Back Guarantee on all our items.

90-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, you may return it to us within 90 days of the original purchase date for a full refund of the product price (excluding original shipping costs).

To Initiate a Return & Refund:

  1. Contact Us: Email our support team at support@shieldpaw.com within the 90-day window. Please include your:

    • Order number

    • Product name

    • Reason for return

  2. Wait for Instructions: Our team will respond with a Return Merchandise Authorization (RMA) number and instructions on where to send the package. Please do not ship returns without an RMA number.

  3. Ship the Item: Securely pack the product(s) and mail them to the address we provide. We recommend using a trackable shipping service.

Condition of Returns

To be eligible for a refund under the guarantee, the product must be returned in its original packaging and in like-new, resalable condition. It must be clear the product was only used for a trial period and not worn out.

Important Hygiene Exception:
For the health and safety of all pets, opened or used flea and tick collars are not eligible for return or refund due to hygiene reasons. This guarantee applies only to unopened or gently tried products that can be safely resold.

Return Shipping Costs

The customer is responsible for the cost of return shipping. The refund will be for the cost of the product(s) only. Original shipping fees are non-refundable.

Refund Processing

Once we receive and inspect your return, we will send you an email to notify you of its status. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective item, please contact us at support@shieldpaw.com.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time to process the refund.

  3. Contact your bank.

  4. If you’ve done all of this and still have not received your refund, please contact us at support@shieldpaw.com.

Questions?

If you have any questions about our return policy, please don’t hesitate to contact our friendly customer support team.

ShieldPaw Inc.
support@shieldpaw.com
4283 Express Lane. Suite ZA23218, Sarasota. FL. 34249